Electronic ticketing

Electronic ticket (e-ticket) is a digital ticket equivalent to a paper ticket. Ticket reservations are increasingly done electronically for paying services such as booking for transport (air, land and marine) and social events (sports and games). Customers use companies’ websites to book and pay for the ticket using e-banking. Examples of e-ticket services in the country are commonly used by Air Tanzania, Azam marine service and football matches. Customers can also pay for their tickets via mobile money services such as M-Pesa and T-Pesa. Figure 1.1(a) shows an example of a process to purchase airline e-ticket via Air Tanzania website.

Source: https://www.airtanzania.co.tz (2021)

In January 2021, Tanzania through Land Transport Regulatory Authority (LATRA) instructed all public transport bus owners to use e-ticketing system. For bus ticketing system which were proposed by LATRA, see Figure 1.1(b) that show an e-ticketing system for upcountry buses, where customers can fill the form online for their travel to different locations.

Source: www.tiketimtandao.co.tz (2021)